Returns & Exchanges
At Aura Biochemicals, we maintain rigorous quality assurance standards across our entire catalog of analytical research compounds and peptides. Because our products are specialized for laboratory applications, we adhere to strict chain-of-custody and thermal integrity guidelines. Review our structured framework below for eligible return criteria, replacement protocols, and resolution pathways designed to guarantee your institutional satisfaction.
Eligibility Windows
To maintain absolute chemical integrity and chain-of-custody compliance for our analytical research reagents, Aura Biochemicals enforces a strict 30-day return and exchange window from the confirmed date of delivery.
30-Day Inspection Window
All return or exchange claims must be formally initiated within 30 days of the recorded courier delivery timestamp to qualify for review and processing.
Strict Timeframe Adherence
Requests submitted after the 30-day threshold fall outside our institutional warranty window and cannot be accepted for return, credit, or exchange.
Rapid Claim Assessment
Submitting your inquiry promptly within the window ensures our logistics team can investigate shipping conditions and authorize replacement actions swiftly.
Accepted Conditions
To uphold strict laboratory safety regulations and guarantee chemical purity, items submitted for return or exchange must meet rigorous physical inspection standards. All compounds and peptides are evaluated upon arrival to verify their uncompromised structural status.
Original Factory Sealing
All items must remain completely unopened and sealed within their original manufacturer packaging to qualify for any return, credit, or exchange consideration.
Zero Evidence of Tampering
Vials, containers, and outer protective seals must show absolute freedom from manipulation, punctures, or unauthorized opening to maintain verification eligibility.
Laboratory-Grade Integrity
Any products displaying compromised container integrity, broken sterility seals, or signs of improper storage conditions will be immediately rejected upon inspection.
Exclusion Items
Due to strict regulatory compliance, chemical stability requirements, and specialized laboratory safety standards, certain specialized categories are explicitly non-returnable. Please review our non-returnable product classifications below.
Cold Chain / Refrigerated Goods
Temperature-sensitive compounds and items dispatched via cold-chain protocols cannot be returned due to the inability to independently verify thermal history post-delivery.
Custom Formulations
Bespoke institutional syntheses, customized peptide sequences, and made-to-order chemical blends are final sale and completely excluded from return or exchange programs.
Opened Reagents & Chemicals
Any chemical reagents, assay components, or vials that have been unsealed, punctured, or exposed to laboratory environments are permanently non-returnable for safety reasons.
Step-by-Step Return Process
Initiating a return or exchange with Aura Biochemicals is structured to ensure security, speed, and absolute accuracy. Follow our simple protocol below to request your authorization and secure prepaid documentation.
Submit RMA Request
Email our support team with your original order number, item details, and clear rationale for the return or exchange to receive an official Return Merchandise Authorization (RMA) number.
Receive Secure Label
Once verified against our eligibility parameters, our logistics department will issue a secure, trackable shipping label and packing instructions directly to your email.
Dispatch & Verification
Securely package your unopened items with the provided RMA documentation attached, drop off the parcel with the designated courier, and await inspection and resolution.
Restocking Fees & Shipping Costs
Aura Biochemicals is committed to maintaining fair, transparent financial guidelines for all return and exchange transactions. Review our structured fee policies and freight coverage framework below.
Nominal Restocking Fee
To cover analytical re-inspection, containment testing, and inventory processing, a standard 15% restocking fee applies to general returned items, deducted directly from your refund credit.
Return Shipping Responsibility
Clients are responsible for all return freight charges unless the return is due to an official fulfillment error, damaged transit, or verified product defect on behalf of Aura Biochemicals.
Defect & Error Exemptions
If an incorrect formulation or compromised chemical shipment is received, Aura Biochemicals fully waives all restocking fees and covers all associated return transit expenses.
Refund Timeline & Methods
Aura Biochemicals processes all authorized returns with maximum efficiency to ensure timely financial resolution for your laboratory. Review our settlement schedules and payout routing guidelines below.
3 to 5 Business Days
Once returned items arrive at our facility and successfully pass quality inspection, refund processing is completed within 3 to 5 business days.
Original Payment Method
Approved refunds are automatically credited back to your original payment method (credit card, wire transfer, or digital asset gateway) depending on your initial checkout choice.
Store Credit Alternative
Clients may alternatively elect to receive their refund value instantly as institutional store credit, bypassing banking settlement delays for expedited future reordering.
Exchange Protocols
If your laboratory receives an incorrect formulation, a transit-damaged container, or a compromised research reagent, Aura Biochemicals ensures a seamless swap process. Review our priority exchange workflow below to secure your rapid replacement.
Immediate Claim Filing
Notify our support team within 48 hours of delivery for damaged or incorrect shipments, providing photo evidence of the packaging and product labels to fast-track your replacement.
Expedited Replacement Dispatch
Unlike standard returns, verified exchange items are pre-cleared for priority dispatch, with replacement stock shipped out immediately while your return transit is en route.
Fully Covered Exchange Costs
All freight fees, replacement shipping charges, and restocking assessments are entirely waived for any exchanges resulting from fulfillment or transit errors on our end.
Damaged or Incorrect Orders
If a research shipment arrives compromised, leaking, structurally damaged, or missing vital components, Aura Biochemicals maintains a strict reporting protocol to secure your replacement without delay.
48-Hour Reporting Window
All transit damages, leaks, missing contents, or fulfillment errors must be formally reported within 48 hours of confirmed delivery to validate carrier insurance and replacement claims.
Required Documentation
Clients must provide clear photographic evidence displaying the damaged outer box, shipping label with tracking details, and compromised internal vials or missing packaging components.
Priority Claim Processing
Once verified by our logistics department, replacement shipments are dispatched immediately under priority handling with all associated costs fully waived by Aura Biochemicals.